Returns policy

We would like to draw the buyer's attention to the following rights that are available to him.

Right of withdrawal:

The contract being made is a distance selling contract. For that reason, you are given the following returns policy:

You may return the product you receive within two weeks without stating a reason by sending the product back. The notice period begins when the product is received at the earliest. Only in the case of goods that are not suitable for sending as a parcel, i.e. in the case of bulky goods, may the return of goods also be declared in writing by requesting the return by letter, fax, or email. To comply with the notice period, timely sending of the merchandise or of the return request is sufficient. In this case, the return will be arranged at our expense and risk. The return shipment or return request must be sent to:

Ulrich Brunner GmbH
Ofen- und Heiztechnik
Zellhuber Ring 17-18
84307 Eggenfelden

In the event of a return request, the merchandise will be picked up from your address.

Return consequences:

In the event of an effective cancellation, the mutually provided goods and services shall be returned and, if applicable, any benefits enjoyed (e. g. interest) surrendered. In the event of an impairment of the merchandise, compensation for lost value may be claimed. This shall not apply if the impairment of the item can be attributed exclusively to an examination of the item - such as may occur in a retail store. Furthermore, the buyer can avoid the obligation to pay compensation by not placing the item into use as the buyer's own property and by refraining from any activity that impairs the item's value.

End of the returns policy.

General terms of business and delivery

I. General

Ulrich BRUNNER GmbH offers free-standing cast iron and precious metal stoves in its Iron Dog online shop that are made in the EU under the Iron Dog brand, as well as accessories, among other things for the same. A customer order shall be processed either by Ulrich BRUNNER GmbH directly or by an Iron Dog partner in your region. This shall be evident during the order in the Iron Dog online shop.

By using that website, you accept the following general terms of business as binding and valid. You declare that you do not want to use or agree on any of your own general terms and conditions that are contradictory in whole or in part.

II. Offer

In this website, you shall find offers for free-standing cast iron and precious metal stoves of the Iron Dog brand and/or accessories among other items.

When an order is placed, you are making an offer to purchase the merchandise and quantities requested by you. Our acceptance becomes effective when you receive the order confirmation by e-mail.

If there is no Iron Dog partner company in your region, then Ulrich BRUNNER GmbH is your sole contractual partner. If there is an Iron Dog partner company in the region you selected, then your order will be processed by that Iron Dog partner company. In this case, the purchase agreement shall be between you and the selected Iron Dog partner company. In this case, U. BRUNNER GmbH only acts as a collection partner and therefore issues the invoice.

III. Prices - Billing

The prices contain the statutory VAT in each case. Packaging and transport costs are each shown and billed separately.

The price shown at the time of your order applies to you.

You will receive our invoice with the order confirmation. Payment is due upon receipt of invoice and is to be transferred to the specified account of Brunner GmbH. After receipt of payment, the ordered merchandise will be released for shipment, or alternatively it will be prepared for pick-up by the Iron Dog partner company.

Any desired services such as delivery, connection to the chimney as well as accessories will be offered and billed directly with the Iron Dog partners as per their regional conditions.

IV. Delivery - Delivery Times

The delivery, or alternatively, possible pick-up dates at the Iron Dog partner in your region will be confirmed by us by e-mail.

If the delivery time is not met, you are entitled to set a reasonable period of grace with a threat of refusal, and to withdraw from the contract upon unsuccessful expiry of that period.

If the non-compliance of the delivery time is attributable to force majeure, labour disputes or other unforeseeable hindrances, then the delivery time is to be extended fairly.

V. Passing of Risk

The risk shall pass to the customer when the merchandise is handed over to the freight forwarder, or alternatively after the merchandise is picked up by the customer from the Iron Dog partner.

VI. Warranty

We guarantee that the sold merchandise is free of material or manufacturing defects at the time of the passing of risk.

In the case of defects, you have a claim to rectification. Only if this is not possible or fails or is subject to an unreasonable delay, may you call for a reduction in the purchase price or choose to withdraw from the contract.

VII. Data Storage

You are aware and agree that we will store the personal data necessary to process the order on data storage media.

You expressly agree to the collection, processing and utilisation of your personal data. Naturally, we will treat the stored personal data confidentially. No customer data will be passed to or sold to third parties. For your own security, bank data will not be stored.

All processes are carried out in consideration of the Federal Data Protection Act and the Teleservice Data Protection Act.

You may revoke your consent at any time with future effect. In such a case, we commit to the immediate deletion of your personal data. If the delivery has not yet been completed, then the deletion will take place after the conclusion of the agreement.

VIII. Miscellaneous

Our contractual relationship must be in writing for all points, however e-mail format is sufficient.

Any supplements, additions or amendments outside of these terms of business, your order or our order confirmation must also be made in writing, at least by e-mail, and require our express acknowledgement in each case.

The place of fulfilment and court of jurisdiction, if you are a business entity, shall be agreed to be our headquarters. However, we are free to take legal action at your general court of jurisdiction in the event of legal disputes.

The remaining parts of the concluded contract shall remain effective even if individual provisions are invalid. The invalid provision shall be replaced with a provision that comes closest to the business intent.

This contract shall be governed solely by German substantive law to the exclusion of the United Nations Convention on Contracts for International Sale of Goods (CISG).

Status as of: 02/03/2007

Subject to changes.

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